Terms and Conditions

Effective Date: 09/06/2024

Welcome to ZidFlex! By accessing or using our website and services, you agree to the following terms and conditions. Please read these terms carefully before placing any orders or using our site. If you do not agree with these terms, you should refrain from using our services.

1. Introduction

ZidFlex operates an online store that offers custom-printed t-shirts, hoodies, crewnecks, and other apparel. These terms govern the use of our website and all associated services. By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site.

2. Orders and Payments

• Order Process: When you place an order, you agree to provide accurate and complete information. Orders are subject to availability and confirmation of payment.
• Pricing: All prices listed on our site are in Moroccan dirhams (MAD) unless otherwise stated. We reserve the right to adjust prices at any time without prior notice.
• Payments: We accept various payment methods, including credit/debit cards and online payment gateways. Your payment will be processed securely, and no payment details are stored on our site.
• Order Confirmation: Upon receiving your order, we will send an email confirmation detailing the products ordered and total price. Acceptance of your order will occur once we dispatch the goods to you.

3. Shipping and Delivery

• Shipping Areas: ZidFlex ships to various locations in Morocco. For more information on shipping fees and delivery times, refer to our Shipping Policy.
• Delivery Time: We aim to process and ship orders promptly. However, delivery times may vary depending on your location. ZidFlex is not responsible for delays caused by customs clearance or postal services.
• Risk of Loss: All purchases made from ZidFlex are subject to a shipping contract. Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.

4. Returns and Refunds

• Eligibility: ZidFlex offers returns and refunds on defective or damaged items. Custom-printed products that are free from defects are non-refundable unless specified otherwise.
• Return Process: To initiate a return, you must contact us within 7 days of receiving your order. We may request evidence of the defect or damage before proceeding with a refund or replacement.
• Refunds: Refunds are processed within 14 days after receiving the returned product. The refund will be credited to the original payment method.

5. Intellectual Property

All content on our website, including but not limited to logos, product designs, text, images, and graphics, is the intellectual property of ZidFlex or its licensors. You may not use, reproduce, or distribute any content without our written consent.

6. User Conduct

You agree to use our website only for lawful purposes. You must not:

• Violate any applicable laws or regulations.
• Use the website to harm or defraud others.
• Attempt to interfere with the website’s functionality or security.
• Post any harmful, offensive, or defamatory content on our website or social media channels.

7. Limitation of Liability

• ZidFlex will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our products or services.
• Our liability in relation to any product purchased through our site is strictly limited to the purchase price of that product.
• ZidFlex makes no warranties regarding the availability, accuracy, or reliability of our website or services.

8. Changes to Terms

ZidFlex reserves the right to modify or replace these terms and conditions at any time. We will notify you of any significant changes by updating the “Effective Date” above. Continued use of our site after changes have been made constitutes your acceptance of the new terms.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes arising from or related to these terms shall be resolved under Moroccan jurisdiction.

10. Contact Information

If you have any questions or concerns regarding these terms, please contact us at:

• Email: contact@zidflex.com